Exetwear Return Policy
At Exetwear, we aim to provide you with the best shopping experience. If you’re not satisfied with your purchase, we’re here to help! Please review our return policy below to understand the process and conditions for returns and exchanges.
Eligibility for Returns
- We accept returns for all products except the following:
- Custom orders with individualized labels (unless the client requests a fix and sends the item back at their own cost).
- Products that are no longer available or from phased-out collections.
Return Timeframe
- Customers may request a return within 14 days of receiving their order.
Condition of Products
- Items must be returned in the same state as delivered—unused, unworn, and unwashed.
- Original packaging is not required, but all tags must remain attached.
- Returns of used or washed items will not be accepted.
Return Shipping
- The customer covers the cost of return shipping.
- We will provide a prepaid shipping label to facilitate the process.
Refunds and Exchanges
- We do not offer refunds.
- Exchanges are allowed for items of equal or lesser value.
- Shipping fees are non-refundable.
Custom Orders
- Custom or personalized orders are not eligible for returns or exchanges, except when the client requests a fix, in which case the return shipping and fixing costs will be borne by the client.
Process for Returns
To initiate a return:
- Email us at exetwear@gmail.com with your order number and details of the item you wish to return.
- Our team will provide you with the return address and a prepaid shipping label.
Damaged or Defective Items
- For items that arrive damaged or defective, email our support team at exetwear@gmail.com.
- Include photo evidence of the issue and your order number for verification.
- Please note: Items damaged due to improper use, such as forcing a size that is too small, will not be accepted.
Exclusions
- Items from phased-out collections or products that are no longer available cannot be returned or exchanged.
If you have any questions or need further assistance, feel free to contact our team at exetwear@gmail.com.
Thank you for shopping with Exetwear!